Returns, Replacements & Refunds
No Nonsense Returns Policy

Errors are extremely rare ....

but occasionally they do happen. Rest assured, we'll put things right swiftly and efficiently, as follows:

1) Non Personalised Stock Products, Order cancelled before despatch
We'll give you a Full Refund

2) Non Personalised Stock Products, that have already been despatched
When your Order is delivered to you, please return it us in the same unopened and unused condition that you received it
You will need to pay for the return postage costs and we advise you to use a Trackable Delivery Service  
Upon receipt of your unopened and unused goods, we'll give you a Full Refund, providing the goods are in re-saleable condition

3) Personalised Products, whether despatched or not, depending upon one the following conditions
a) We'll give you a Full Refund, if we've not emailed any Artwork or Proofs to you
b) A 75% Refund, if we've emailed Artwork or Proofs to you, whether you've received the email or not, or Approved or not
  We apply 25% of the Order Value as an Artwork\Proof Charge if you do not complete your Order. This is to avoid the
  provision of 'Free Artwork'.  Artwork\Proofs are only provided Free of Charge upon the completion\payment of your Order
c) A 35% Refund, if we've already printed your Order and not despatched it 
d) We are unable to provide a refund for Personalised Products that have already been printed and despatched

4) Personalised Products, that we have printed incorrectly
a) You can request either a Full Refund or Corrected Replacement
b) At our cost, we may ask you to return either part or all of the Order
c) We may ask you to provide photographs of the issue
d) We will reimburse your Return Postage Costs only when we have asked for the Products to be returned

5) Personalised Products, that we have printed correctly, that you have Approved, but then you've found an error
a) Unfortunately we are unable to provide Refunds where we are not at fault
b) You are welcome to return the Products to us, which we will securely dispose of or recycle
  Return Postage Costs will be your responsibility, and we advise using a Trackable Delivery Service
c) Replacement of Personalised Products, will be charged at the current advertised price

In all relevant cases above, we will only reimburse Return Postage Costs providing we have authorised the Return.
Please contact us for an RMA Number (Return Merchandise Authorisation), and then come back to this page and click the link below to book your Return via our Royal Mail Returns Portal. A Pre-Paid Postage Label will be provided for you - and you can even arrange collection for added convenience.

Your Statutory Rights Are Not Affected